FAQs

Questions you might ask!!

You are protected!

In the unlikely event you experience a FirstGaranteed Bank account loss resulting from a transaction through a FirstGaranteed Bank online or mobile service, that you did not authorize,

you will receive 100% reimbursement of those account losses provided you have met your security responsibilities.

It's so easy!

After your checking application has been approved, you will receive our routing and transit number and your account number.
If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Internet Security!

Internet Security ensures confidentiality and integrity of data transmitted from source to destination.

Confidentiality means that unauthorized users cannot read any transmissions sent from one party to another.

Integrity means that messages are not altered during transmission.

Optimal Protection

FirstGaranteed Bank Financial Group's top priority is to protect the confidentiality and integrity of its customers' information. We have ensured that the appropriate safeguards have been implemented each step of the way. These safeguards include:

Encryption -all confidential information (i.e. anything other than your name, address, telephone number and email address) is transmitted to us securely through the use of encryption and maintained securely upon receipt by us.

Firewalls - FirstGaranteed Bank Financial Group has in place an Internet firewall designed to securely separate the Internet from our internal computer systems and databases.

Monitoring -FirstGaranteed Bank Financial Group monitors all internal systems to ensure that there has been no security attack or attempted break-in. We also arrange for regular independent security checks on our computer systems to ensure our high standards are being complied with.

Your informattion can be viewed by you alone!

Your web browser is designed to encrypt data while it is being transmitted. Some browsers may store information in memory (cache) after it has been sent or transmited.

To protect yourself, you should clear your cache after visiting any secure site.

Send us a message

SEND US A MESSAGE AS OUR ONLINE CUSTOMER CARE OFFICIALS ARE THERE TO REPLY YOU SWIFTLY.